TartanTech Limited RM C20, BLK C, 3/F, EAST SUN INDUSTRIAL CENTRE 16 SHING YIP STREET, KWUN TONG, HK Email: [email protected]
1. Shipping Destinations
At TartanTech Limited, we are committed to delivering our products to customers worldwide. We ship to most international locations, however, there may be some restrictions on certain products due to customs, import, or export regulations.
2. Shipping Methods
We offer a variety of shipping methods to cater to your needs:
- Standard Shipping: This is our most economical option, typically taking longer but offering great value for non-urgent deliveries.
- Express Shipping: For customers who need their items quickly, we offer express shipping options. Delivery times vary based on destination.
- Expedited Shipping: Available for urgent orders, this service provides the fastest delivery times.
3. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the package, as well as the delivery address. These costs are clearly displayed during the checkout process.
4. Delivery Estimates
We strive to provide accurate delivery estimates. Most orders are processed and shipped within 1-2 business days. However, during peak periods, this may take slightly longer. The estimated delivery time for your order will be provided during checkout and can also be tracked via the shipping confirmation email.
5. Tracking Information
Once your order has been shipped, you will receive an email with the tracking number and a link to track your package’s progress. If you have not received this email, please check your spam folder or contact our customer service team.
6. Delivery Confirmation
For your protection, we recommend someone is available to receive the delivery and sign for it, especially for high-value or large items. If a signature is required and no one is available, the courier may leave a card with instructions on how to collect your package.
7. Customs and Import Duties
When ordering from TartanTech Limited, you may be subject to import duties and taxes, which are levied once the package reaches its destination country. Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
8. Delivery Delays
While we do our best to ensure your package arrives on time, occasional delays may occur due to unforeseen circumstances such as severe weather, natural disasters, or other events beyond our control. If a significant delay is expected, we will do our best to notify you.
9. Returns and Exchanges
If you need to return or exchange an item, please refer to our Refund & Return Policy for instructions. Return shipping costs may apply, and the condition of the item upon return will be assessed to determine eligibility for a refund or exchange.
10. Contact Us
If you have any questions or concerns about your shipment, please contact our customer service team:
Email: [email protected]
We are here to help and ensure a smooth and satisfactory shopping experience.